Frankies Docs, LLC operates the website at frankies-docs.com and the related Frankies Literacy product. This policy explains what information we collect through this website, how we use it, and how we protect it.

Information Frankie processes inside the Frankies Literacy product itself (chat content, embeddings, scores) is covered by a separate, more detailed posture document. Read the operational privacy posture.

1. Who we are

Frankies Docs, LLC ("Frankie," "we," "us"). We are a two-person company. Get in touch with any questions.

2. What this policy covers

This policy applies to the website at frankies-docs.com. It does not cover data Frankie processes inside the Frankies Literacy product. The full posture is published separately, and is the document to forward to your security team during procurement.

3. Information we collect

We collect three categories of information.

Information you submit through forms. Two forms exist on this website: the demo waitlist and the contact form. We collect the fields you provide (name, email, company, role or subject, and message). The waitlist additionally records your IP address and user-agent string for spam mitigation. The contact form does not store IP or user-agent.
Server logs. Our hosting provider records standard web request data (IP, user-agent, request time, URL) for operational purposes.
Cookies. We use only the essential cookies required for the site to function. We do not use advertising or third-party analytics cookies. If we add analytics in the future, this policy will be updated and you will be able to opt out.

4. How we use it

To respond to your demo request or message.
To prevent abuse of our forms (rate limiting, bot detection).
To operate and maintain the website.

We do not use this data for advertising. We do not sell or rent it.

5. Sharing

We share the data above only with:

Sub-processors necessary to operate the website, including hosting and the database that stores form submissions.
Authorities, when required by valid legal process.
A successor entity, if Frankies Docs, LLC is acquired or merged. Your data would transfer with the business under the same protections committed here.

We do not share with marketers, ad networks, or data brokers.

6. Retention

Demo waitlist signups. Retained while you remain a candidate for early access, up to 12 months from your signup date. Deletable on request at any time.
Contact form messages. Retained while we are corresponding with you, then archived for reference for up to 24 months.
Server logs. Retained for up to 30 days for operational purposes.
Rate-limit records. Rolling 24-hour window. Older records are pruned automatically.

7. Your rights

You can request that we:

Confirm what personal data we hold about you and provide a copy.
Correct anything that is inaccurate or out of date.
Delete your data, subject to legal retention requirements we cannot waive.
Export your data in a portable format.
Stop using your data for any specific purpose you object to.

Write to us and we will respond within 30 days.

8. Security

We use standard industry safeguards to protect data in transit (TLS) and at rest (encrypted database storage). No system is perfectly secure. Use a unique strong password if you create an account.

If we discover a security incident affecting your personal data, we will notify you per applicable law and without undue delay.

9. International transfers

Data may be processed in the United States. By using this website you agree to that transfer. For visitors from the EU, UK, or Switzerland, we rely on Standard Contractual Clauses where applicable. A signed copy is available on request.

10. Children

This website is for business audiences. We do not knowingly collect data from children under 13. If you believe a child has submitted information, contact us and we will delete it.

11. Changes to this policy

We will update this policy as our practices evolve. The "last updated" date at the top reflects material changes. For substantive changes affecting your data we will give notice via email or a banner on the website.

12. Contact

For privacy questions about this website, get in touch. For privacy questions about the Frankies Literacy product itself, see how we handle your data.